Your 14-day right

If you are a consumer and purchase Minimal Classic or Pro directly from us on the web, you may withdraw from the contract without giving a reason within 14 days from the day the contract is concluded. Sending your notice before the deadline is enough.

We provide paid access immediately but do not ask direct web buyers to waive this right. If you validly withdraw, we refund all payments for the withdrawn contract, without a usage deduction, no later than 14 days after receiving your notice. We use the original payment method unless you expressly agree otherwise, and we do not charge a refund fee. The paid entitlement may be disabled after withdrawal.

Automatic cancellation only stops future renewal; it is not by itself a withdrawal from the current contract. To exercise the 14-day right, send an unequivocal withdrawal notice as described below. Mandatory rights that apply to a renewal or a defective service remain unaffected.

Purchases sold through Link

If you are a consumer, you may withdraw within 14 days from the contract date without giving a reason. Send a clear statement before the deadline. Immediate access does not waive this right. If you withdraw in time, all payments are refunded without a deduction for use, within 14 days after we receive your notice, using the original payment method unless you expressly agree otherwise. No refund fee applies. Paid access may then end.

The form below also accepts these requests. For payment receipts and billing support, visit Link.

Withdrawing a Monthly/Annual change

A plan change has its own 14-day withdrawal period from the agreement date, including a booked change that starts later. Select “Monthly/Annual plan change” below and use the amendment reference in Settings. Laware acknowledges your notice, reviews the reversal and confirms completion. Receipt alone does not immediately change billing or withdraw your original purchase.

For a booked downgrade we remove the future switch while preserving paid Annual access. For an active Annual switch we restore the appropriate prior arrangement and refund payments for the withdrawn amendment without a usage deduction or fee, within 14 days of your notice, using the original payment method unless expressly agreed otherwise. Mandatory rights remain unaffected.

How to withdraw

Send a clear statement of your decision to:

You may use the model form below, but it is not mandatory. For the quickest handling, include the account email and Stripe receipt or order reference. These details help us identify the purchase but are not formal conditions for a valid notice.

Store purchases and other refunds

For Apple App Store, Google Play, or Microsoft Store purchases, use the store's cancellation and refund process because that provider controls the payment. Contact us if service access remains incorrect after the store acts. Outside the withdrawal period, refund rights may still arise from mandatory warranty or digital-service law; contact us with the purchase details.